Return and Refund Policy

Last updated: September 11, 2026

At ZuidelijkeSoftware Hosting, we consider it important that you are satisfied with our game hosting. Because our services can be made available immediately after purchase, some specific conditions apply to digital services and server hosting.

1. Canceling an order

You can cancel your order as long as the hosting service has not yet been activated.

Once your game server has been created and the service has been made available, the service is considered started.

2. Right of withdrawal

As a consumer in the Netherlands and the European Union, you generally have a 14-day cooling-off period for agreements concluded online.

However, for digital services, the right of withdrawal may lapse when:

you have explicitly requested that the service start during the cooling-off period;

you have confirmed that you understand that your right of withdrawal lapses once the service has been fully performed.

When you explicitly provide consent during ordering to activate the hosting immediately and acknowledge that this may cause your right of withdrawal to lapse, the service can be delivered immediately.

3. Refunds

When your hosting has already been activated, a refund is not automatically granted.

A refund may be considered when:

the service cannot be delivered due to a technical error on the part of ZuidelijkeSoftware Hosting;

the server is unavailable for a prolonged period due to an issue on our side;

there is a case of duplicate payment;

an incorrect amount was charged by mistake;

ZuidelijkeSoftware Hosting decides to grant a refund in a specific situation as a gesture of goodwill.

In the case of a partial refund, the period during which the service has already been available may be taken into account.

4. Subscriptions and recurring payments

For subscriptions, the amount is charged periodically and automatically according to the chosen subscription period.

You can cancel a subscription at any time. After cancellation, the automatic renewal will be stopped.

The already paid subscription period generally remains active until the end of the relevant period. A partial refund of an already paid period is not provided automatically.

When a recurring payment has been charged incorrectly or in duplicate, you can contact us so that we can verify this.

5. Trial period

When a temporary trial period or introductory offer is provided, the conditions stated with this offer apply.

For example, a trial period may be limited to one per person, customer, or household. ZuidelijkeSoftware Hosting reserves the right to prevent misuse of trial periods.

6. Technical issues

No refund will be granted solely because a game server is not functioning as expected when the issue is caused by:

customer settings;

installed mods, plugins, or files;

incompatible software;

errors in the game used;

updates from the game developer;

external services or networks over which ZuidelijkeSoftware Hosting has no influence.

In such situations, we first try to find a solution together with the customer.

7. Refund requests

Do you want to request a refund? Please contact us as soon as possible and state:

your name;

the email address used to place the order;

your order number;

the reason for your request.

We will assess the request and let you know as soon as possible if and what amount will be refunded.

8. Exceptions

This policy does not limit any legal rights you have as a consumer. When mandatory consumer law applies, these legal rights remain fully in force.

ZuidelijkeSoftware Hosting reserves the right to amend this policy when necessary due to changes in our service provision or applicable laws and regulations.